Frequently Asked Questions (FAQ)

 

Accreditations

 

1. “What Accreditations does Paragon Scentific have?"

Paragon Scientific Limited holds dual accreditation status under The United Kingdom Accreditation Service (UKAS) to international standards of ISO 17025 and ISO 17034. Our dual ISO 17034 / ISO 17025 accreditations under UKAS provide unprecedented quality assurance on a global scale and allows us to produce what is known as the “Gold Standard” of Certified Reference Materials and Calibration  Standards.

You can find out more information about our Accreditations here.

 

 2. “What is the United Kingdom Accreditation Service (UKAS)?”

The United Kingdom Accreditation Service (UKAS) is the sole national accreditation body recognised by the UK Government for certification and conformity to internationally agreed standards for testing, calibration and inspection.

UKAS is a signatory to International Laboratory Accreditation Cooperation (ILAC) which is the international body for promoting cooperation between the various inspection body accreditation schemes that operate throughout the world. Other signatories include, but are not limited to, A2LA (USA), COFRAC (France), Dakks (Germany) and JAB (Japan).

ISO 17025 / ISO 17034 accreditation denotes competence for customers to make an informed and confident choice in the procurement process. The UKAS mark ensures buyers have peace of mind. ILAC also bridges international barriers, making trade easier, especially in new growth markets.

 

 3. What is ISO 17025?”

ISO 17025 is a recognised international standard for competence to carry out testing and calibrations to the standard indicated by international test method protocol or calibration procedures. This requires accredited facilities to comply with all the requirements detailed within the varied sections of the standard.

These include: assuring quality of test and calibration results, technical competence of staff employed, environmental conditions and procurement. ISO/IEC 17025 is applicable to laboratories that operate in a multitude of business sectors, including automotive, cosmetics, microelectronics, petro-chemical, pharmaceutical and power generation.

You can find out more information about our Accreditations here

 

4. “What is ISO 17034?”

ISO 17034 provides the highest level of Quality Assurance, confirms the expertise of the manufacturer, the integrity of the production systems and the reliability of the Certified Reference Materials that it produces. Combined with our ISO 17025 accreditation, the highest level of quality assurance is achieved through ISO 17025 / ISO 17034 accreditations. This is commonly referred to as ‘The Gold Standard’ in the production of Certified Reference Materials.

You can find out more information about our Accreditations here.

 

 5. “Paragon Scientific used to be ISO Guide 34. Why has this changed to ISO 17034?”

Our accreditation for competence as a Reference Material Producer has historically been accredited to ISO Guide 34, although a new standard, ISO 17034, was published in November 2016 to replace it. A 3-Year period was internationally agreed to allow organisations accredited to ISO Guide 34 to make any necessary changes to their systems and for accreditation to be transferred to the new standard. The deadline set by UKAS for migration to ISO 17034 is November 2019.

We completed the migration as soon as possible to ensure our customers have the confidence we demonstrate technical competence to the latest international standards.

Our dual UKAS accreditation to ISO 17025 and ISO 17034 provides a level of confidence and assurance that international guidelines are followed in the production, labelling, and assignment of property values to materials, including stability and homogeneity determinations.

You can find out more information about our Accreditations here

 

 6. “Our methods say we must use ISO Guide 34 products. Can we still buy from Paragon?”

Yes, you can. Our products still meet or exceed the requirements of ISO Guide 34, and now meet the higher requirements of ISO/IEC 17034:2016.

 

7. Some of your products still reference ISO Guide 34, are they still ok to use?”

Yes, they are.  It will take a short time for us to update our calibration certificates, labels and website, but you can be assured that the products are still produced to the high standards you have come to expect from Paragon Scientific.

 

8. “Why should we use a producer accredited to ISO 17034?”

It demonstrates that the Reference Material Producer has been independently assessed and proven to have the technical competence to produce Reference Materials (RMs), including Certified Reference Materials (CRMs) to International recognised standard.

Key benefits include:

  • Peace of mind. Our accreditation is proof of our technical competence as a Reference Material Producer, independently assessed by UKAS.
  • Internationally recognised credentials. International standards are essential to global cooperation across multiple industries. Our accredited Certified Reference Materials have the right signatories to prove the claims we make and are traceable to international test methods.
  • Quality Assurance. Purchasing accredited Certified Reference Materials provides an opportunity to improve laboratory efficiency, Quality Control and Assurance.
  • Trusted supplier. Not only can customers feel confident about our products, but can trust Paragon Scientific as a supplier for our technical expertise and delivering excellent customer service.

 

9.  "What is a Certified Reference Material (CRM)?”

The ISO Guide 30 defines a Certified Reference Material (CRM) to be the following:

Certified Reference Material (CRM): reference material (RM) characterised by a metrologically valid procedure for one or more specified properties, accompanied by an RM certificate that provides the value of the specified property, its associated uncertainty, and a statement of metrological traceability [SOURCE: ISO Guide 30:2015, 2.1.2].

 

 

Distributors:

 

10.     “Do you have a distributor / representative that is local to me?”

 Paragon Scientific has a large network of appointed distributors across the world. In order to find your local Paragon Scientific representative, please complete the Distributor Form.

 

 11.     “I am interested in becoming a distributor for Paragon Scientific. How do I become a representative?”

 If you are interested in building a long-term relationship with Paragon Scientific and would like to represent our products and services in your market, please kindly email us directly at sales@paragon-sci.com with further information about your company.

  

 

Ordering from Paragon Scientific:

 

12.     “What are your lead-times for processing orders?”

Generally, all of our Certified Reference Materials and Calibration Standards are available in stock and we can normally ship orders out within 24 – 48 hours.

For other products, such as glassware, equipment, accessories and calibration services, these do require a longer lead-time. Please contact our sales team with your enquiry: sales@paragon-sci.com

In general, it is always best to check with our Sales team with your requirements.

 

 13.  What documents are included with your Certified Reference Materials and Calibration Standards?”

 Every Paragon Scientific manufactured Certified Reference Material and Calibration Standard includes a Certificate of Calibration and a Safety Data Sheet (SDS).

 

 14.   Can I order your products online?”

 Paragon Scientific has an e-commerce store, where it is possible to place orders with us online. If you are a new customer, you will need to create an online account with us, which you can find the link to do so here.

 Depending on your location, you may be referred to a local representative, or your account will be activated where you can place orders with Paragon Scientific directly. Pricing is only available to activated customers.

 

15Do you accept credit card payments?”

Yes, we do. We accept card payments by Visa, Visa Debit, Visa Electron, MasterCard, Delta, Solo, JCB, American Express, UK Maestro, and International Maestro. Card payments are made securely via World Pay.

 

 16.  What are your shipping charges?”

When placing an order online, our e-commerce store will automatically calculate estimated shipping charges for your order. This is dependent on the number of items you are ordering, the nature of the product being ordered and the destination of your order.

If you would like to order by email or telephone, our Sales team will be able to provide a quotation with estimated shipping costs.

 

 17.  “Does Paragon Scientific offer equipment and accessories?”

Paragon Scientific has a good relationship with a number of equipment manufacturers and so we do offer some equipment and accessories in our product portfolio. However, due to distribution agreements, we may be restricted on what we can offer. This is mainly dependent on the product in question and the destination of the goods.

It is always best to contact our sales team directly to see if we can offer a service to you, or direct you to an appropriate contact.

 

 

Searching & Technical Support:

 

18. “I am struggling to find a product on your website. What should I do?”

There is a search function on our website and menus to help navigate through our product ranges. In order to filter search results, you can use our Advanced Search function on our website, which you can find a link to here.

For Viscosity related products, you can use our Viscosity Search tool to help narrow down possible products that may fulfil your requirements here.

Alternatively, please contact the Sales team by telephone or email your requirements at sales@paragon-sci.com

 

 19.  I am looking at one of your products but I need more information. What should I do?”

If you have any queries about our products or require further information, please do not hesitate to contact the team at sales@paragon-sci.com. Alternatively, use our Contact Form with your enquiry here.

 

 20. “I have a custom requirement or require additional information to one of your products. Can you help?”

 Paragon Scientific strives to fulfil all customer requirements where feasible. In order to see if we can fulfil your request, please kindly contact us directly with more information at sales@paragon-sci.com or use our online Contact Form